We've improved the segment builder with advanced boolean options! Customer segment conditions can now be built with boolean options (AND/OR) and you can create subgroups for even more advanced segmentation.
Check out the customer segments documentation for more information on using the segment builder.
We've added two new segment properties that allow you to target customers based on their active discount amount.
The new properties are:
With these new properties, you can segment customers based on the amount of their active discount. For example, you could offer a pause subscription option to customers already receiving a discount greater than a specific percentage or dollar amount.
Check out the segment property documentation for more information on creating customer segments.
We've added support for specifying when a plan change occurs when using the Chargebee integration.
You can now configure a change plan offer or your flow cancellation settings to change a customer's plan at the end of their current billing period.
We've improved the options for automatically handling canceled subscriptions. You can now have ProsperStack change a customer's subscription plan when they cancel through a cancellation flow. This can be useful if you downgrade customers to a free plan instead of canceling their subscription.
Check out the new options in the Flow settings section of each cancellation flow.
We've just released our new redesigned session view!
This new view shows a full timeline of a cancellation session, so you can see exactly which steps a customer interacted with.
You'll see the new session view when navigating to a cancellation session from the Sessions screen in your ProsperStack dashboard.
At the top of the new session view, you'll also find the ability to delete a session so you can clean up old test data.
Note that the full session timeline is only available for cancellation sessions that occurred after November 30, 2022. Prior sessions will continue to show survey question answers as before.
The new feedback analysis report shows phrases and sentiments gathered from customer feedback throughout the cancellation process.
With this report you can discover key insights based on customer feedback by associating common phrases with lost MRR and cancellation flow outcomes.
The new feedback analysis report is available in the Prosper and Enterprise plans.
We've brought our advanced A/B testing features previously available with retention offers to cancellation flows!
You can now create and manage cancellation flow A/B tests to optimize your retention efforts even further.
ProsperStack will track and compare the retention rates of each flow in an A/B test automatically so you can optimize every step of your cancellation experience.
Advanced A/B testing is available in the Prosper and Enterprise plans.
Check out the flow A/B testing documentation for more details.
The new retention trends report shows your historical retention stats based on unique subscriptions seen in your ProsperStack cancellation flows.
With this report, you can track the overall effectiveness of your saves and deflections by unique subscription. Check out the new report in the Insights section in your ProsperStack dashboard.
We've added the ability to duplicate your existing cancellation flows so you can save time when creating new variations of your cancellation experiences.
You'll find the new Duplicate flow option in the menu at the top of each cancellation flow.
Check our documentation for more information on using multiple cancellation flows.
You can now archive any offers you do not want to be visible in the Offers view. Similar to offer deletion, if an offer is being used in an active flow or A/B Test, you cannot archive it until it is removed from use.
You can view your archived offers via the new toggle in the Offers view.
